In September, the home appliance industry ushered in the "Golden 9 Silver 10" promotion season. The competition in the home appliance industry is in full swing. Businesses are making every effort to make a difference. Apart from various gifts and cash back offers, they hope to use their paid service to extend their service deadlines in order to achieve success. The so-called extended warranty is to extend the warranty, refers to the consumer purchased products, after the warranty period provided by the manufacturer expires, the dealer's compensation for product maintenance services. The extended warranty for home appliances can be provided outside the country's or factory's "three guarantees" regulations, and then enjoy warranty services ranging from one to three years.
Appliances extended warranty into new "bright spots"
There are always such major faults in home appliances, and once they exceed the three-period limit set by the state, maintenance costs will require consumers to pay for them. In order to give consumers more affordable warranty services, extended warranty appliances came into being.
Extended warranty became a major highlight of home appliance store sales, the reporter learned from the Gome appliance stores, extended warranty covers almost all of the stores products, from air conditioners, refrigerators, washing machines to televisions and even computers, businesses have introduced Different extension programs. In one year, two years, and three years, it will be several tens or even hundreds of dollars to extend the warranty for one year. The consumer purchase of home appliances is equivalent to adding an “insurance†to their newly purchased home appliances. "Buy this product can also buy an extended warranty, more protection." Such as the introduction of home shopping mall shopping guide.
According to industry sources, it appears that consumers have provided consumer protection guarantees for extended home appliances, but behind them is hidden "dirty." In the process from birth to popularity, home appliance extensions have already evolved many “hidden rulesâ€. Some stores, in order to complete the extended warranty sales task, adopt clear or implicit methods to bundle them with the products and increase the burden on buyers. What is more, the use of “overlord extended warranty†stipulates that multiple maintenance is not good. The products are no longer entitled to extended warranty services, and no extended warranty fees can be refunded. Since there are no laws and regulations aimed at extended warranty services, the power of interpretation is in the hands of businesses, and consumers are in a disadvantaged passive position. In many cases, the role played is very limited.
Extend the market to be rectified
Extended warranty service is an extension of the Three Guarantees service because it is personal behavior and there are often risks associated with the protection of rights and interests. It is reported that at present, most home appliance stores are only responsible for sales in the extended warranty system. For example, Gome, Taobao, and Jingdong Mall have all cooperated with third-party companies for their extended warranty services. The qualifications of third-party companies are questionable to a certain degree. Who can guarantee that the company will still exist after three to five years? In addition to the extended warranty offered by the sales companies and third-party companies, there is another mode. The sellers are self-employed. Take Suning as an example. In the “Sunshine Package†service, all maintenance is done by Suning’s own team. Come to bear. Regardless of the service model, consumers should clearly identify and write the terms of service.
The extended warranty for home appliances is criticized by consumers, mainly in the following aspects. First, some consumers complain that the extended warranty process for home appliances has been delayed. Delays in maintenance due to the purchase of home appliances have caused delays in repairs, legacy issues, and repeated repairs. These complaints are common on the Internet. Second, consumers are often tricky to purchase extended warranty services for home appliances, often without any legal evidence. Third, more businesses in order to make profits as soon as possible, often set rigid sales targets bundled sales of "home appliance extended warranty", resulting in most consumers in the case of unknowingly bought this service.
Affordable measures have become a way of cheating businesses. At present, there are more and more questions about the extended warranty service for home appliances becoming a “cash cow†for businesses. In the extended warranty market for home appliances, to ensure that the interests of consumers are maximized and the risks are minimized, the extended warranty service market needs to be further regulated.
Experts stated that extended warranty service, as a promise of paid after-sales service contract, not only has the characteristics of intangible service goods, but also is a risk management product. Therefore, relevant laws and regulations concerning extended warranty services need to be further regulated. Whether the paid extended insurance is incorporated into the regulatory scope of the "Insurance Law" or the mediation category of the "Consumer Protection Law" needs to be further clarified, which is the premise of the regulation.
Purchase of extended warranty service should be subject to demand
It is understood that there are two high incidence of home appliance failure, one is used within one year after purchase, and the second is more than five years until the end of product life. Therefore, whether or not to pay for extended warranty services should be determined by consumers depending on the specific circumstances of the product.
In general, the "delivery period" prescribed by most home appliance manufacturers and stores is within one to three years after the normal warranty period of the home appliance. At this time, the possibility of home appliances failing is not high. Now let consumers buy extended warranty services. On the surface, it is the consumers that benefit, but in reality they cover up the faults of the manufacturers. First, the warranty period is set irrationally. Second, there is a problem with product quality. It is obviously unreasonable for consumers to pay for the fault of the manufacturer.
For consumers, whether to purchase extended warranty services for home appliances also requires careful selection. For some high-end home appliance products whose maintenance cost is really high, you may consider purchasing extended warranty services. However, for some small home appliances that are faster in replacement and cheaper, there is no need to purchase extended warranty services.
The industrial and commercial department reminds consumers that if they choose to purchase extended warranty services, they must ask whether it is the home appliance store or the original product manufacturer that is responsible for the maintenance, so as to avoid trouble. At the same time, the contents of the scope, time limit, fault definition, the name of the underwriting unit, the contact method, etc. when purchasing the extended warranty service should be verified with the sales staff before purchase and a written agreement should be made. In addition, we must also keep good evidence such as purchase tickets and extended warranty services.
Appliances extended warranty into new "bright spots"
There are always such major faults in home appliances, and once they exceed the three-period limit set by the state, maintenance costs will require consumers to pay for them. In order to give consumers more affordable warranty services, extended warranty appliances came into being.
Extended warranty became a major highlight of home appliance store sales, the reporter learned from the Gome appliance stores, extended warranty covers almost all of the stores products, from air conditioners, refrigerators, washing machines to televisions and even computers, businesses have introduced Different extension programs. In one year, two years, and three years, it will be several tens or even hundreds of dollars to extend the warranty for one year. The consumer purchase of home appliances is equivalent to adding an “insurance†to their newly purchased home appliances. "Buy this product can also buy an extended warranty, more protection." Such as the introduction of home shopping mall shopping guide.
According to industry sources, it appears that consumers have provided consumer protection guarantees for extended home appliances, but behind them is hidden "dirty." In the process from birth to popularity, home appliance extensions have already evolved many “hidden rulesâ€. Some stores, in order to complete the extended warranty sales task, adopt clear or implicit methods to bundle them with the products and increase the burden on buyers. What is more, the use of “overlord extended warranty†stipulates that multiple maintenance is not good. The products are no longer entitled to extended warranty services, and no extended warranty fees can be refunded. Since there are no laws and regulations aimed at extended warranty services, the power of interpretation is in the hands of businesses, and consumers are in a disadvantaged passive position. In many cases, the role played is very limited.
Extend the market to be rectified
Extended warranty service is an extension of the Three Guarantees service because it is personal behavior and there are often risks associated with the protection of rights and interests. It is reported that at present, most home appliance stores are only responsible for sales in the extended warranty system. For example, Gome, Taobao, and Jingdong Mall have all cooperated with third-party companies for their extended warranty services. The qualifications of third-party companies are questionable to a certain degree. Who can guarantee that the company will still exist after three to five years? In addition to the extended warranty offered by the sales companies and third-party companies, there is another mode. The sellers are self-employed. Take Suning as an example. In the “Sunshine Package†service, all maintenance is done by Suning’s own team. Come to bear. Regardless of the service model, consumers should clearly identify and write the terms of service.
The extended warranty for home appliances is criticized by consumers, mainly in the following aspects. First, some consumers complain that the extended warranty process for home appliances has been delayed. Delays in maintenance due to the purchase of home appliances have caused delays in repairs, legacy issues, and repeated repairs. These complaints are common on the Internet. Second, consumers are often tricky to purchase extended warranty services for home appliances, often without any legal evidence. Third, more businesses in order to make profits as soon as possible, often set rigid sales targets bundled sales of "home appliance extended warranty", resulting in most consumers in the case of unknowingly bought this service.
Affordable measures have become a way of cheating businesses. At present, there are more and more questions about the extended warranty service for home appliances becoming a “cash cow†for businesses. In the extended warranty market for home appliances, to ensure that the interests of consumers are maximized and the risks are minimized, the extended warranty service market needs to be further regulated.
Experts stated that extended warranty service, as a promise of paid after-sales service contract, not only has the characteristics of intangible service goods, but also is a risk management product. Therefore, relevant laws and regulations concerning extended warranty services need to be further regulated. Whether the paid extended insurance is incorporated into the regulatory scope of the "Insurance Law" or the mediation category of the "Consumer Protection Law" needs to be further clarified, which is the premise of the regulation.
Purchase of extended warranty service should be subject to demand
It is understood that there are two high incidence of home appliance failure, one is used within one year after purchase, and the second is more than five years until the end of product life. Therefore, whether or not to pay for extended warranty services should be determined by consumers depending on the specific circumstances of the product.
In general, the "delivery period" prescribed by most home appliance manufacturers and stores is within one to three years after the normal warranty period of the home appliance. At this time, the possibility of home appliances failing is not high. Now let consumers buy extended warranty services. On the surface, it is the consumers that benefit, but in reality they cover up the faults of the manufacturers. First, the warranty period is set irrationally. Second, there is a problem with product quality. It is obviously unreasonable for consumers to pay for the fault of the manufacturer.
For consumers, whether to purchase extended warranty services for home appliances also requires careful selection. For some high-end home appliance products whose maintenance cost is really high, you may consider purchasing extended warranty services. However, for some small home appliances that are faster in replacement and cheaper, there is no need to purchase extended warranty services.
The industrial and commercial department reminds consumers that if they choose to purchase extended warranty services, they must ask whether it is the home appliance store or the original product manufacturer that is responsible for the maintenance, so as to avoid trouble. At the same time, the contents of the scope, time limit, fault definition, the name of the underwriting unit, the contact method, etc. when purchasing the extended warranty service should be verified with the sales staff before purchase and a written agreement should be made. In addition, we must also keep good evidence such as purchase tickets and extended warranty services.
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