Big Data: Robots let sorters break

This year’s “Double 11” shopping festival has brought a new kind of excitement—couriers are arriving faster than ever. On the afternoon of the 13th, Wang Mingyu, who lives in Nanjing's Longjiang Community, had already received all her “Double 11” packages. The biggest challenge this year wasn’t finding the right product, but waking up to find the courier knocking on the door before she even had time to get out of bed. At midnight on “Double 11,” the first order was signed for in Shanghai just 12 minutes after the clock struck zero. In 33 minutes, the first cross-border package reached a consumer in Ningbo. By 69 minutes, the first rural order was completed in Guizhou’s Qiannan Miao and Buyi Autonomous Prefecture. These rapid delivery times have left many shoppers amazed. On that day, over 800 million logistics orders were processed nationwide. In Jiangsu alone, more than 40 million packages were delivered on the same day. According to data from the express network, over 366 million parcels were shipped on “Double 11.” By 4 p.m. on the 12th, 355 cities (including Hong Kong, Macao, and Taiwan) had already received their deliveries. This year’s fast-paced delivery has surprised even seasoned “Double 11” shoppers, with industry experts calling it the first true year of smart courier technology, thanks to big data, robotics, and automated sorting systems. At a logistics center in Nanjing, thousands of packages arrive daily. After being unloaded, they pass through an automatic sorter that scans each parcel’s barcode, collects the merchant and address information, and sends the package along a conveyor belt to its designated destination. By 9:30 p.m. on the 13th, Zhongtong Logistics in Nanjing was fully operational, with its head, Lai Shengluo, explaining that the company had invested millions in intelligent sorting equipment. “In the past, one person could sort about 500 packages per hour. Now, machines can sort 20,000, saving two-thirds of the labor time.” Warehouse operations have also become highly efficient. In a 10,000-square-meter facility, only 2-3 workers are needed. They follow electronic prompts on screens and walls to pick the correct items and place them into order boxes. At Suning’s AGV robotic warehouse in Shanghai, the scene is far from the traditional chaos of busy pickers. Instead, robots move in an orderly fashion, bringing shelves to workers rather than the other way around. This system reduces the number of steps a picker takes and significantly increases efficiency. The use of AI and robotics in logistics has transformed the industry. At Huiyang’s super robot warehouse, AGVs now handle the picking process, drastically reducing the physical strain on workers. Before, a picker might walk 60,000 steps a day and pick over 1,000 items. Now, with robot assistance, they take only 2,000–3,000 steps and can pick three times as many items. These warehouses have even handled over 1 million units in a single day. By March next year, Wuxi will launch its own version of this smart warehouse. Professor Yao Guozhang from Nanjing University of Posts and Telecommunications notes that while robotic logistics isn't entirely new, this year’s “Double 11” marked the first full-scale test of these technologies. He believes the success of this year’s implementation may shape the future of the logistics industry by making it more automated and less reliant on human labor. Cloud warehouses have also played a crucial role in speeding up deliveries. One example is the Yangtze River Delta cloud warehouse in Wuxi, where staff prepare packages weeks in advance. Liu Xiaofeng, the warehouse manager, explained that they pre-packaged 5 million items to meet the surge in demand. With cloud-based logistics, orders placed at midnight can be delivered the next morning. This is why many customers like Wang Mingyu received their packages as early as the morning of the 12th. The cloud warehouse model allows regional orders to be fulfilled locally, cutting down on shipping time. Without this system, it would take 3–5 days to deliver nationwide. Now, 80% of orders are delivered the next day. Wuxi’s warehouse serves not only the local area but also the entire country, ensuring timely and efficient delivery. According to officials in Wuxi, the city has established 15 first-tier distribution centers for major express companies, attracting numerous e-commerce cloud warehouses. With over 20 cloud warehouses covering nearly one million square meters, Wuxi has become a key logistics hub. During this year’s “Double 11,” shipments from these warehouses exceeded 10 million, doubling the previous year’s volume. To manage the growing logistics market, authorities have turned to big data and smart regulation. With over 4,000 express companies and 150,000 employees, the province handles about 18 million daily shipments. However, only 170 postal supervisors are available, including 30 dedicated to express delivery. To address this, Jiangsu has introduced the "Jiangsu Express Security Supervision Cloud Platform," which links security inspection machines, real-time tracking, and identity verification systems. This platform helps monitor compliance with safety regulations such as package inspections and real-name registration. Each courier must scan the parcel and upload photos before sending it. The system also verifies ID cards automatically. Additionally, every express outlet is equipped with a unique QR code, allowing users to check if the service is legitimate and report any issues directly through the app. With these innovations, the logistics industry is evolving rapidly, driven by technology and data. As “Double 11” continues to push the boundaries of speed and efficiency, the future of delivery looks smarter, faster, and more reliable than ever before.

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