OFweek smart home network news Over the past few days, Xi'an Consumer Association received more than appliance repairs in case of "Li Gui" complaints, home appliances are not repaired, people can not find. The main reason is that consumers have lost their service cards and forgot to service after-sales service calls. Under such circumstances, problems arise through the online search and after-sales service “companyâ€. The "cottage" repair service misleading consumers to cause economic losses is more prominent. And most of these illegal operators do not have business licenses and office addresses, which poses some difficulties for consumers to safeguard their rights.
Ms. Zhang reflected that the consumer, the home washing machine is broken, through the Internet to find the factory sales phone number, after-sales arrangements for a maintenance master repaired the washing machine, costing more than 400 yuan, but the next day the washing machine again failure, contact the telephone repair master The phone can't get through, and contact the after-sales service again. Consumers are very helpless. They are worried about checking the after-sales number again on the Internet and found that the phone number pretends to be sold by multiple brands and maintains various home appliances. City Consumer Association in Baidu enter the number to search, the results show that with its many links, there Gree air conditioning, Haier air conditioning, Chunlan air conditioning, Midea air conditioning, Vantage gas appliance sales, etc., click on the link to find each link is a The website of the “brand†after-sales service center is similar in content, and the service hotline is. The staff member dialed the number and asked if it was Haier's formal after-sales service. The operator said yes. When the status of the staff of the Consumers Association was required to deal with the situation reflected by the consumer, the operator said that he only answered the phone and did not know anything.
Ms. Lee's home air conditioning does not appear cooling, after searching online to Gree air-conditioning after-sales electricity, after making a phone call, the other party will soon arrange the master to repair, add a refrigerant and replace the "high pressure controller" a total of 730 yuan, after repairing the second Day air conditioning does not appear cooling, call the maintenance master phone prompts to shut down, call again, the two sides have a dispute, after the other party will not pick up Ms. Lee phone. After receiving the complaint, the city Consumer Association and Gree contacted after sale, Gree after sale is not a Gree after-sales call. Through the Internet search for the number, the results show a variety of related home appliance repair links, Panasonic washing machine sales, side too gas stove, the United States of water heaters, Mitsubishi air conditioners and other links.
Consumer Mr. Zhang reflected that the home air-conditioner was broken. After searching for a 400-hour air conditioner after-sales service on the Internet, the maintenance staff spent 500 yuan on the door after adding the refrigerant. After a while, they found that they were not repaired. They once again contacted the maintenance staff and refused to come back. Consumers found out after the formal brand sale that they didn’t add refrigerant before repairs. The final brand sold air conditioners with refrigerants and repaired the motherboard for a total of 270 yuan.
City Consumers Association to remind consumers, one is within the warranty period, in addition to improper use due to improper use of home appliances, the rest of the brand free after-sales service (including material costs and working hours). Consumers should be vigilant about maintenance personnel who require replacement parts and charge high fees after overhauling their home appliances. The second is to carefully screen the regular brand after-sales service. Since most brands have 400 after-sales service calls, some unscrupulous merchants apply for 400 telephones through the agency, pretending to be the “after-sales service center†for branded home appliances and deceiving consumers. The third is to guard against online "cottage" maintenance workers. Appliance repair must choose a qualified service center, in the maintenance of home appliances should view the maintenance personnel's work permit, work order and request maintenance documents to prevent themselves from causing problems and economic losses.
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