At present, the construction of broadband has been considered by most countries as the top priority for the construction of national public infrastructure. China is also accelerating the improvement of broadband services, especially in recent years, operators have been in full swing in broadband tariffs, broadband speeds, and fiber optic transformation. Although some cities have been improved, most users still have many complaints.
In the last issue, the problem of "fake broadband" exposed the true culprit, and the operator's injustice was revealed. However, even if the second- and third-tier operators are the crux of “fake broadbandâ€, but the leased bandwidth resources are still the upper-tier operators, that is, China Telecom and China Unicom, then, can the latter be entitled to effective supervision What? During the on-site investigation visit, the operator told Tencent Technology of the pain and joy in his heart.
First of all, you need to understand the general structure of the current broadband market. Business entities can be roughly divided into five categories:
The first category is China Telecom, China Unicom, China Mobile's Tietong, with a full-service license. The second category is the radio and television network companies in some cities that have partially obtained the "Internet access service business" license. The third category is private enterprises that have obtained a broadband user resident network license, such as Tailong, Great Wall Broadband, and Pioneer Network. The fourth category is private-owned enterprises that have obtained the "Internet access service business" license in value-added business licenses, such as Internet service providers such as British Union Broadband, China Broadband, Tongchuang Broadband, and Dr. Peng. The fifth category is illegal broadband network service providers without any licenses, including some large enterprises that have built their own networks to develop internal broadband. The number is currently huge.
As broadband competition accelerates, mergers and acquisitions are inevitable. For example, Dr. Peng Telecom Media Group, which includes three operators including Great Wall Broadband, Broadband, and Telecom, is already the fourth largest broadband operator in China, but it still leases broadband to the backbone network operators to operate.
As China's largest fixed-line broadband operator, China Telecom, as of the end of 2012, its broadband users have exceeded 100 million, of which 4M users accounted for more than 70%. For bandwidth leasing, it has always followed the "China Telecom bandwidth leasing business provision and delivery work regulations", and certain bandwidth leasing services are carried out for enterprises that meet the qualification requirements.
According to relevant experts of China Telecom told Tencent Technology, it is normal for operators to lease bandwidth services from qualified lower-level companies. As long as the lease conditions are met, the business contract can be carried out, but how to start the business after the leaser obtains bandwidth resources It is not restricted by operators, and the country does not have planning standards for related services.
Therefore, in order to pursue higher economic benefits regardless of broadband network user experience, the broadband operators of the second to fifth categories mentioned above obtain exclusive network installation rights in the management area and development area of ​​the property company by opening up the property company and the developer ， Forcing users to install substandard broadband, has brought hidden dangers to users, has become a target.
Taking Beijing as an example, there are currently more than sixty small and medium-sized operators of various types of broadband services currently in operation, and fewer than ten operators have truly obtained a broadband trial operation license from the customer premises network. Therefore, most small and medium operators are not legal.
These actions seriously disrupted the market order and disrupted the market environment for fair competition. And what is the service quality of the first-tier operators? Logging into the website of the three major operators, it was found that the customer service area of ​​the website made a commitment to the customer's failure rate. It generally promised that the network's normal condition reached 99.9%, and the small and medium-sized broadband providers did not make a similar commitment.
In addition, if the user has problems with the backbone operator's network, they can call the customer hotline. Generally, the customer service staff of small problems will immediately solve the problem online.
"Because the bandwidth is theirs, the slow network is naturally considered to be their problem." Broadband users in many places expressed the same opinion to Tencent Technology. Because of regulatory issues, operators really have a big "black pot" and are helpless.
On the road to broadband construction, government regulation and supervision are irreplaceable. In short, the current Chinese broadband market lacks policy supervision, some broadband operators have launched improper competition, broadband monopolies and frequent false broadband incidents It is the bad result caused by the lack of broadband policy supervision.
The above-mentioned people said that first of all, a broadband national strategy is needed to drive the construction of operators, which requires the government to strengthen policy support and capital investment, and to establish abundant broadband resources so that there is no shortage of broadband; it also needs to establish sound policies and regulations to ensure market competition, And let it rise to "national strategy".
Secondly, it is also necessary for the first-level operators to rely on the authority of the industry leaders and professional broadband experience to provoke the burden of standardizing broadband, set an example in customer service quality, specify an accurate speed measurement certification tool for unified speed measurement, and then check the second and third Level operators to supervise. At present, first-tier broadband operators such as Shanghai Telecom have realized the importance of broadband operation standards and have taken measures. For example, the optical network being implemented by Shanghai Telecom must be installed within 48 hours.
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